Luminous Sends Privacy Notice
Effective October 1, 2026
Who we are
Luminous Sends LLC ("Luminous Sends", "we", "us") provides distance Reiki sends through www.luminoussends.com and the Companion app at www.luminoussends.com/app. We decide how the information described here is used. You can reach us about anything in this notice at hello@luminoussends.com.
Our services are for adults. You must be 18 or older to use them, and we do not knowingly collect information from anyone under 18. If you believe a child has given us information, tell us and we will delete it.
Reiki is a complementary practice. We are not a healthcare provider and do not give medical advice.
What we collect and why
Your name and email address. To create your account, prepare and deliver your send, and email you about it.
What you bought. The send or package, the amount, the date and payment references, so we can provide it, handle refunds and keep the accounts the law requires. Payments are taken by Stripe. Stripe collects your card details, billing address and phone number; we never receive or store your card number.
Details for your send. Optionally, a location to direct the send toward, and, only with your consent, your intention and a short reflection.
A gift recipient's name and email address, if you buy a send for someone else, so we can complete the booking. Please make sure they are happy for you to give us their details.
What you record in the Companion app, only with your consent: check-in scores before and after a send (stress, physical discomfort, emotional heaviness, mental clarity, energy and sleep), what you noticed, your daily Light, journal entries, and whether you want a reminder email.
Your feedback. Ratings and comments after a send. We quote a comment only if you tick the box allowing it, and never with your name.
Messages you send us, so we can reply.
Technical information. Like any website, our hosting provider processes your IP address and basic request details to deliver pages and keep the service secure. Our analytics provider, Plausible, counts visits without cookies and without collecting personal information.
We do not buy information about you from anyone, and we do not use your information for advertising.
Health and wellbeing information
Your intention, reflection, check-ins, Light and journal entries can reveal things about your health or wellbeing. We collect them only if you agree, and we ask separately on the intake form and in the Companion app. They are optional: your send goes ahead without them.
You can withdraw your agreement at any time. In the Companion app, go to Settings and choose "Withdraw and delete my wellbeing entries". For what you shared on the intake form, email hello@luminoussends.com.
Who sees your information
The practitioner preparing your send sees your first name, the location, intention and reflection you gave, and your before-send check-in scores. They see this only while your send is assigned to them. Once your report is sent, they no longer have access to your record. They never see your email address, your surname, your payment details, your journal or your daily Light. Your after-send scores reach practitioners only as combined figures across clients, without names, and only when at least five clients are included.
Luminous Sends administrators can access the records needed to run the service, answer you and handle refunds.
Companies that provide our systems, which handle information only on our instructions:
- Supabase (database and sign-in), in the United States
- Railway (website hosting), in the United States
- Stripe (payments)
- Resend (sending our emails)
- Plausible (visit statistics, in the European Union; no personal information)
Authorities or other parties, when the law requires it, or to protect someone's safety or our legal rights. If Luminous Sends is ever sold or merged, your information would pass to the new owner under this notice.
We never sell your information and never share it for advertising.
Your journal
Everything you write in your journal is encrypted on your device with a passphrase only you know, before it reaches us. We cannot read it, and we cannot recover it if you forget the passphrase: you would have to start a new journal. Only the date of each entry and the tag you choose for it (such as "Gratitude") are stored in readable form.
Your check-ins and daily Light are encrypted in transit and in storage, but not with your passphrase, so Luminous Sends administrators can access them if needed to run and support the service.
How long we keep it
- Your account, send details and wellbeing entries: no longer than two years after your relationship with us ends, and no longer than three years in total.
- Records of payments: seven years, as tax and accounting rules require, reduced to what those rules need. If you delete your data, your name and contact details are removed from these records.
- Which materials you have already received (so we do not repeat them): kept under a code in place of your name and email, and deleted when you delete your data.
Stripe keeps its own payment records as the law requires of it.
Your choices and rights
Wherever you live, you can ask us to:
- tell you what information we hold about you and give you a copy;
- correct it;
- delete it. In the Companion app, go to Settings and choose "Delete my data", or email us;
- stop using your health and wellbeing information, by withdrawing your agreement.
Email hello@luminoussends.com. We will reply within 30 days, and we will not treat you differently for asking. If we cannot do what you ask, we will tell you why and how to appeal.
We send only emails about your sends and, if you switch it on, a check-in reminder. You can switch the reminder off in Settings.
Cookies and tracking
We use no tracking cookies and no advertising trackers, so there is no cookie banner. Your browser stores only what the site needs to work, such as keeping you signed in. Because we do not track you across websites, a "Do Not Track" signal changes nothing.
If you are in the European Economic Area, the United Kingdom or Switzerland
We rely on these legal grounds:
- Contract: your account, your order, payment and delivering your send.
- Your explicit consent: health and wellbeing information, quoting your feedback, and reminder emails.
- Legal obligation: tax and accounting records.
- Legitimate interests: keeping the service secure, preventing fraud, and combined statistics that do not identify you.
Your information is stored in the United States. Where we send it there, we rely on the standard contractual clauses approved by the European Commission and the United Kingdom in our agreements with the providers named above.
You also have the right to receive your information in a portable form, to restrict or object to our use of it, and to complain to your local data protection authority (in the United Kingdom, the Information Commissioner's Office). We do not make decisions about you by automated means that have legal or similarly significant effects.
If you are in Washington or Nevada
See our Consumer Health Data Privacy Policy.
Changes to this notice
We will post any change on this page with a new effective date. If a change affects how we use your health and wellbeing information, we will ask for your agreement again before it applies to you.
Contact
Luminous Sends LLC · hello@luminoussends.com